Infinian Technology offers AMC Service and Support for data center server equipment from OEMs like Dell, IBM and HP. We are capable of meeting stringent SLAs as per customer business needs, cost effectively.

Server AMC (Annual Maintenance Contract) Service is a crucial support agreement offered to ensure your servers run efficiently, securely, and with minimal downtime. Here’s everything you need to know:

Benefits of AMC Service and Support:

1. Reduced Downtime: By ensuring timely maintenance and quick resolution of issues, an AMC reduces the downtime of business-critical equipment, which is essential for maintaining productivity.
2. Cost Predictability: An AMC helps businesses avoid unexpected repair costs, providing a fixed budget for maintenance over the contract period.
3. Expert Support: Customers have access to expert technicians who are familiar with their systems, ensuring faster resolution of issues compared to ad-hoc or external service providers.
4. Long-Term Equipment Health: Preventive maintenance, which is a key aspect of AMCs, ensures that equipment runs efficiently and lasts longer, protecting the customer’s investment in hardware and software.
5. Business Continuity: For businesses reliant on IT infrastructure, AMC support ensures the continuity of services by minimizing the risk of system failures and mitigating their impact.
6. Focus on Core Activities: By outsourcing maintenance and support to a service provider, businesses can focus on their core operations without having to worry about IT management.

Server AMC (Annual Maintenance Contract) costs vary significantly, but for mid-range servers, you can expect costs to range from ₹10,000 to over ₹70,000 per year, with factors like server model, manufacturer (IBM, Dell, HP), the type of support (comprehensive with parts vs. non-comprehensive)

Server AMC (Annual Maintenance Contract) cost depends on multiple factors:

🔹 Key Factors That Decide AMC Cost

1. Type of Server – Entry-level (Tower servers), Rack servers, Blade servers, or High-end Enterprise servers.
2. Brand – HP, Dell, Lenovo, Cisco, IBM, etc.
3. Configuration – Processor, RAM, storage capacity, RAID, etc.
4. Coverage Level –
   • Basic (break-fix, phone/email support)
   • Comprehensive (includes spares + on-site support)
   • 24×7 with SLA (mission-critical support)
5. Location – Availability of service engineers in your city/region.
6. Contract Duration – 1 year, 3 years, or 5 years. Longer contracts often reduce yearly cost.

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🔹 Typical Price Range in India (Approx.)

• Entry-level Server (Dell T-series, HP ML series, Lenovo ST series): ₹8,000 – ₹15,000 per year
• Mid-range Rack Servers (Dell R series, HP DL series, Lenovo SR series): ₹15,000 – ₹40,000 per year
• High-end Enterprise Servers (Cisco UCS, IBM Power, HP Synergy, Dell PowerEdge High Config): ₹50,000 – ₹2,00,000+ per year

Comprehensive AMC (with spare parts) usually costs 25–40% higher than Non-Comprehensive (only service).

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🔹 Example Packages

• Non-Comprehensive AMC → Engineer visit + troubleshooting (parts charged extra).
• Comprehensive AMC → Includes engineer visit + spare parts replacement (HDD, RAM, SMPS, etc. – usually not covering physical damages like burns or misuse).
• Onsite SLA Options:
  • 8x5xNBD (Next Business Day response)
  • 24x7x4H (4-hour onsite response – premium cost).

Scope of AMC Service

Service Area	Included in AMC?
✅ Preventive Maintenance	Yes – Quarterly or Monthly
✅ Hardware Diagnostics	Yes
✅ On-site Engineer Visit	Yes (as per SLA)
✅ OS Level Support	Optional
✅ Part Replacement	Optional / Extra Cost
✅ Remote Support	Yes
✅ Backup & Storage Health	Yes (on request)

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