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Infinian Technology offers AMC Service and Support for data center server equipment from OEMs like Dell, IBM and HP. We are capable of meeting stringent SLAs as per customer business needs, cost effectively.

Server AMC (Annual Maintenance Contract) Service is a crucial support agreement offered to ensure your servers run efficiently, securely, and with minimal downtime. Here’s everything you need to know:

What sets Infinian Technology apart from other providers?

There are a lot of potential solutions to your server maintenance needs on today’s market. Infinian Technology Server Maintenance Services offers wide range a cost-effective solution that ensures your servers are up and running all the time by monitoring, repairing and replacing any hardware components that fail.

Annual Maintenance Contract

We take up AMC on wide variety of Server / Storage Hardware Devices and store surplus Spare accordingly as per the customer need.

Installation & Upgrades

New server installation, Up gradation of existing Server & Storage Hardware, Application implementing, Customizing, Creating & Redesigning at affordable cost.

Support & Troubleshooting

Infrastructure Management Services / Facility Management Services – Deployment of Level 1, Level 2, Level 3 customer service engineer at the client location.

Benefits of AMC Service and Support:

  1. Reduced Downtime: By ensuring timely maintenance and quick resolution of issues, an AMC reduces the downtime of business-critical equipment, which is essential for maintaining productivity.
  2. Cost Predictability: An AMC helps businesses avoid unexpected repair costs, providing a fixed budget for maintenance over the contract period.
  3. Expert Support: Customers have access to expert technicians who are familiar with their systems, ensuring faster resolution of issues compared to ad-hoc or external service providers.
  4. Long-Term Equipment Health: Preventive maintenance, which is a key aspect of AMCs, ensures that equipment runs efficiently and lasts longer, protecting the customer’s investment in hardware and software.
  5. Business Continuity: For businesses reliant on IT infrastructure, AMC support ensures the continuity of services by minimizing the risk of system failures and mitigating their impact.
  6. Focus on Core Activities: By outsourcing maintenance and support to a service provider, businesses can focus on their core operations without having to worry about IT management.


Server AMC (Annual Maintenance Contract) costs vary significantly, but for mid-range servers, you can expect costs to range from ₹10,000 to over ₹70,000 per year, with factors like server model, manufacturer (IBM, Dell, HP), the type of support (comprehensive with parts vs. non-comprehensive)

Server AMC (Annual Maintenance Contract) cost depends on multiple factors:

🔹 Key Factors That Decide AMC Cost

  1. Type of Server – Entry-level (Tower servers), Rack servers, Blade servers, or High-end Enterprise servers.
  2. Brand – HP, Dell, Lenovo, Cisco, IBM, etc.
  3. Configuration – Processor, RAM, storage capacity, RAID, etc.
  4. Coverage Level –
    • Basic (break-fix, phone/email support)
    • Comprehensive (includes spares + on-site support)
    • 24×7 with SLA (mission-critical support)
  5. Location – Availability of service engineers in your city/region.
  6. Contract Duration – 1 year, 3 years, or 5 years. Longer contracts often reduce yearly cost.

🔹 Typical Price Range in India (Approx.)

  • Entry-level Server (Dell T-series, HP ML series, Lenovo ST series): ₹8,000 – ₹15,000 per year
  • Mid-range Rack Servers (Dell R series, HP DL series, Lenovo SR series): ₹15,000 – ₹40,000 per year
  • High-end Enterprise Servers (Cisco UCS, IBM Power, HP Synergy, Dell PowerEdge High Config): ₹50,000 – ₹2,00,000+ per year

Comprehensive AMC (with spare parts) usually costs 25–40% higher than Non-Comprehensive (only service).

🔹 Example Packages

  • Non-Comprehensive AMC → Engineer visit + troubleshooting (parts charged extra).
  • Comprehensive AMC → Includes engineer visit + spare parts replacement (HDD, RAM, SMPS, etc. – usually not covering physical damages like burns or misuse).
  • Onsite SLA Options:
    • 8x5xNBD (Next Business Day response)
    • 24x7x4H (4-hour onsite response – premium cost).

Scope of AMC Service

Service AreaIncluded in AMC?
✅ Preventive MaintenanceYes – Quarterly or Monthly
✅ Hardware DiagnosticsYes
✅ On-site Engineer VisitYes (as per SLA)
✅ OS Level SupportOptional
✅ Part ReplacementOptional / Extra Cost
✅ Remote SupportYes
✅ Backup & Storage HealthYes (on request)

Preventive Maintenance
Scheduled checks to avoid hardware failures or performance issues.
Breakdown Support: On-call service for hardware or software issues.
Software Updates: Installation of patches, firmware updates, and OS upgrades.
Hardware Replacement: Includes parts replacement if covered under the contract.
Remote & Onsite Support: Depending on the AMC type, support may be remote or involve physical visits.
Performance Optimization: Ensuring server uptime, load balancing, and resource management.

Most AMCs cover enterprise servers like Dell, HP, IBM, and specialized systems like SPARC Enterprise M3000.

Warranty covers manufacturing defects for a limited time; AMC extends support beyond warranty and includes preventive maintenance and upgrades.

Pricing varies based on server type, coverage level, and duration. For example, SPARC Enterprise M3000 AMC includes support for hardware like processors, memory, and I/O subsystems

Yes. For instance, Tally offers AMC for its accounting software, covering license support, data issues, and configuration help. SAP users may also track AMC contracts through procurement modules.

You can use outline agreements or contract management features in SAP S/4HANA to monitor AMC duration, renewal, and service logs.

Servers are critical infrastructure — downtime, data loss or performance issues can severely impact business operations.

An AMC helps ensure preventive maintenance, monitoring, quick breakdown resolution and budget‐predictability (fixed contract cost rather than ad-hoc emergency fixes).

It can extend the life of the server hardware, keep performance optimal, and reduce unplanned repair costs.

Yes — there are varying levels. For example:

  • Non-comprehensive AMC: covers labor visits, diagnostics; spare parts & replacements may be billed extra.

  • Comprehensive AMC: covers labor + spare parts + on-site support + monitoring (full service).

  • Service level tiers based on response time: e.g., next business day (NBD), 4-hour on-site, 24×7 support.

  • Additional options: multi‐year contract (lock in price), multi‐brand support, legacy equipment support, remote plus on-site.

  • Inventory and classify servers: Document all servers (brand/model/configuration, location, warranty/AMC status, criticality).

  • Define SLA & service requirements: Agree with business what minimum uptime is needed, what response time is acceptable, what parts coverage is required.

  • Short-list potential AMC vendors: Get proposals, check coverage for their region (Mysuru / Karnataka), verify spare parts availability and engineer response.

  • Compare contract terms: Evaluate scope, cost, exclusions, renewal terms, penalties for poor performance.

  • Pilot / initial contract: Possibly start with one or few servers to test vendor performance before rolling out broader.

  • Include performance monitoring: Set KPIs for the AMC such as average downtime, number of repeat failures, parts replacement frequency, cost per year.

  • Review annually/at renewal: Evaluate whether AMC still makes sense (cost vs benefit), contract compliance, technology refresh needs.

Infinian Technology Trusted Server Maintenance Company

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