Tata Cloud Telephony Service and Solution Provider in India – Bangalore, Chennai for Price/Cost and Tariff Plan Call: 9739091119
Tata Cloud Telephony Services are offered under the brand Smartflo by Tata Tele Business Services. It’s a robust cloud-based communication platform designed to modernize how businesses handle calls, messages, and customer interactions.
Given that there is a huge customer base that your business deals with on a daily basis, it becomes difficult to manage all the calls without an automated solution. This is where our cloud telephony services in India come into play. Let’s have a look at some of the benefits that you can avail by using our cloud telephony services:
Cloud Telephony Services India
Businesses have always sought new and innovative ways to empower their customers and employees. Cloud telephony services in India such solution that has gained immense popularity in recent years. Our cloud telephony solutions allow businesses to make and receive calls using the internet instead of conventional PSTN or ISDN lines. This type of telephony is extremely beneficial for businesses as it offers them a number of features and advantages. Just contact our representative, and we will get your toll-free service installed in minutes.
Cloud Telephony Services refer to a communication solution hosted in the cloud that enables businesses to make and receive calls, send messages, and manage various communication functions without the need for on-premises hardware like PBX systems. It uses VoIP (Voice over Internet Protocol) and internet-based technologies to deliver seamless connectivity.
Key Features of Cloud Telephony Services:
- Virtual Phone Systems:
- Replace traditional phone systems with internet-based solutions accessible from anywhere.
- Multi-Channel Communication:
- Supports voice, SMS, IVR (Interactive Voice Response), video conferencing, and email integration.
- Hosted in the Cloud:
- Managed by a third-party provider, reducing the need for maintenance and infrastructure.
- Scalability:
- Easily add or remove users, lines, or features as business needs change.
- Geographical Independence:
- Access services globally, enabling remote work and distributed teams.
- Advanced Features:
- Includes call recording, analytics, auto-attendant, voicemail-to-email, and CRM integrations.
Key Benefits Across Offerings
- Cost Savings: VoIP replaces traditional PSTN; usage-based pricing.
- Scalability & Flexibility: Quickly scale, support remote/hybrid teams.
- Integration Ready: APIs for CRM, MS Teams, Webex, third-party apps.
- Global Reach: Presence in India and ~48+ countries with toll numbers.
- Reliability & Compliance: High uptime SLAs, secure encryption, fraud detection, regulatory compliance (TRAI, GDPR, ISO/IEC)
Tata SIP Trunking (Tata Communications Global SIP / Cloud Number Service)
Ideal for businesses with existing PBX systems:
- Starter Plan (10 channels): ₹3,500–₹5,000 per month + ₹1,000–₹2,000 call credit
- Business Plan (30 channels): ₹7,000–₹9,000/month + ₹2,500–₹4,000 call value
- Enterprise (60+ channels): ₹12,000–₹20,000+/month, with custom bundles
- Pay‑as‑you‑go options: ₹200–₹300 per channel, usage‑based billing
- Setup/installation: ₹1,000–₹2,500 one‑time; DID number block ₹500–₹1,000 per block; gateway or CLIP/CLIR activation also ₹500–₹20,000 depending on component.
Tata Cloud Telephony solution, offered under the brand name Smartflo by Tata Tele Business Services (TTBS). This solution is designed for businesses seeking scalable, cloud-based communication without the hassle of on-premises infrastructure.
☁️ What Is Tata Smartflo?
Smartflo is a Cloud Communication Suite that enables:
- Hosted contact center operations
- Virtual phone systems
- Omnichannel communication (voice, SMS, WhatsApp, email, video)
- CRM integration and real-time analytics
It’s ideal for customer support, sales teams, remote workforces, and businesses needing flexible call management.
💰 Tariff Plan Overview (Indicative)
Tata doesn’t publish fixed public pricing, as plans are customized based on:
These are approximate figures and vary by business size, call volume, and integration needs.
📦 Key Features
- Hosted Call Connect: No hardware needed
- Intelligent Call Routing: Based on skill, location, or time
- Real-Time Monitoring: Agent performance and call quality
- CRM Integration: Salesforce, Zoho, Freshdesk, etc.
- Analytics Dashboard: Call logs, conversion tracking
- 24/7 Support: Dedicated account managers
📞 How to Get a Quote
To get a customized tariff plan, you can:
It is legal to provide VoIP services in India if you are an authorized UL VNO (Unified Licensed-Virtual Network Operator) cloud telephony service provider.
Cloud telephony enables organizations to operate their business phone systems via an internet connection. Also known as cloud calling, cloud telephony is an example of unified communications as a service (UCaaS)
Cloud telephony saves you money on installing landline phones and on their maintenance. VoIP can be used with landlines, which comes with hardware and maintenance costs. It can also be used entirely wirelessly, though, where you only pay for a subscription plan.
Amazon Web Services (AWS) continues to dominate the Indian cloud market. Its global infrastructure and wide range of services drive this. AWS is known for its versatility. It offers over 200 services, including computing, storage, databases, machine learning, and analytics.
Tata Cloud Telephony is delivered under the brand Smartflo by Tata Tele Business Services, making them one of India’s leading cloud telephony solution providers. It’s designed to modernize business communication by replacing traditional phone systems with a flexible, scalable, and cloud-based platform.
📞 What Tata Cloud Telephony Offers (Smartflo)
- Virtual Numbers: Single number for multiple agents, with intelligent call routing.
- IVR (Interactive Voice Response): Automated menus to guide customers to the right department.
- Call Recording & Analytics: Track customer interactions, monitor quality, and generate insights.
- Click-to-Call & Lead Management: Integrations with CRM tools for faster customer engagement.
- Scalability: Easily add or remove agents without hardware changes.
- Hybrid Work Support: Agents can take calls from anywhere, ensuring business continuity.
🏢 Solution Providers
- Tata Tele Business Services (TTBS): The official provider of Smartflo Cloud Telephony in India.
- Infinian Technology: A Tata partner offering Smartflo solutions in Bangalore and Chennai, including pricing and tariff plans.
📊 Industries Using Tata Cloud Telephony
- E-commerce & Retail: For order tracking and customer support.
- Healthcare: Appointment scheduling and patient communication.
- Banking & Finance: Secure customer verification and service helplines.
- Education: Student helplines and admission inquiries.
- SMBs & Enterprises: General customer service and sales support.
