Infinian Technology offers Annual Maintenance Contract (AMC) Service and Support for HPE ProLiant DL120 Gen9/10/11/12 Servers. We are capable of meeting stringent SLAs as per customer business needs, cost effectively. For Quote Price/Cost Call: 9739091119
A Comprehensive AMC (Annual Maintenance Contract) for HPE ProLiant DL120 Gen9/10/11/12 Servers typically includes end-to-end support, preventive maintenance, and replacement coverage to ensure optimal server uptime and performance. Here’s a detailed breakdown:

The HPE ProLiant DL120 Gen9/10/11/12 is a 1U, single-socket rack server designed for lightweight enterprise workloads, offering a balance between performance, scalability, and affordability. It’s ideal for entry-level virtualization, file/print services, web hosting, and edge computing.
Below is a detailed technical overview of the DL120 Gen9/10/11/12 server, followed by a comprehensive AMC (Annual Maintenance Contract) plan tailored to ensure long-term reliability.
AMC (Annual Maintenance Contract) – DL120 Gen9/10/11/12
✅ What’s Covered in AMC
1. Preventive Maintenance
- Onsite visits (quarterly/semi-annual)
- iLO log review and diagnostics
- System cleaning (dust, airflow, fans)
- Firmware/BIOS/RAID updates
- Physical inspection of PSU, drives, memory
2. Corrective Maintenance
- Unlimited fault visits
- Fault isolation using HPE Insight Diagnostics/iLO logs
- Free replacement of failed hardware, including:
- CPU, RAM, HDD/SSD
- RAID card, NIC, motherboard
- Fans, PSU (if redundant), backplane
3. Service Level Options
Plan Type | Support Hours | Response Time | Resolution Target | Spare Parts |
---|---|---|---|---|
Basic AMC | 9×5 | 4–8 hours | Next Business Day | Included |
Premium AMC | 24×7 | 2–4 hours | Same Day | Included |
Remote-Only | 9×5 | Remote Only | N/A | Optional |
4. Remote Monitoring
- HPE iLO alerts setup
- SNMP integration with 3rd-party tools (Nagios, Zabbix, etc.)
- Remote assistance for diagnostics and reboots
5. Reporting & Documentation
- Maintenance checklist reports
- Incident ticket logs
- SLA compliance summary
- Asset inventory for audit readiness