Infinian Technology offers Annual Maintenance Contract (AMC) Service and Support for HPE ProLiant DL120 Gen9/10/11/12 Servers. We are capable of meeting stringent SLAs as per customer business needs, cost effectively. For Quote Price/Cost Call: 9739091119

Comprehensive AMC (Annual Maintenance Contract) for HPE ProLiant DL120 Gen9/10/11/12 Servers typically includes end-to-end support, preventive maintenance, and replacement coverage to ensure optimal server uptime and performance. Here’s a detailed breakdown:

The HPE ProLiant DL120 Gen9/10/11/12 is a 1U, single-socket rack server designed for lightweight enterprise workloads, offering a balance between performance, scalability, and affordability. It’s ideal for entry-level virtualization, file/print services, web hosting, and edge computing.

Below is a detailed technical overview of the DL120 Gen9/10/11/12 server, followed by a comprehensive AMC (Annual Maintenance Contract) plan tailored to ensure long-term reliability.

AMC (Annual Maintenance Contract) – DL120 Gen9/10/11/12

✅ What’s Covered in AMC

1. Preventive Maintenance

  • Onsite visits (quarterly/semi-annual)
  • iLO log review and diagnostics
  • System cleaning (dust, airflow, fans)
  • Firmware/BIOS/RAID updates
  • Physical inspection of PSU, drives, memory

2. Corrective Maintenance

  • Unlimited fault visits
  • Fault isolation using HPE Insight Diagnostics/iLO logs
  • Free replacement of failed hardware, including:
    • CPU, RAM, HDD/SSD
    • RAID card, NIC, motherboard
    • Fans, PSU (if redundant), backplane

3. Service Level Options

Plan TypeSupport HoursResponse TimeResolution TargetSpare Parts
Basic AMC9×54–8 hoursNext Business DayIncluded
Premium AMC24×72–4 hoursSame DayIncluded
Remote-Only9×5Remote OnlyN/AOptional

4. Remote Monitoring

  • HPE iLO alerts setup
  • SNMP integration with 3rd-party tools (Nagios, Zabbix, etc.)
  • Remote assistance for diagnostics and reboots

5. Reporting & Documentation

  • Maintenance checklist reports
  • Incident ticket logs
  • SLA compliance summary
  • Asset inventory for audit readiness
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