Infinian Technology offers Annual Maintenance Contract (AMC) Service and Support for HPE ProLiant DL380 Gen9/10/11/12 Servers. We are capable of meeting stringent SLAs as per customer business needs, cost effectively. For Quote Price/Cost Call: 9739091119

Comprehensive AMC (Annual Maintenance Contract) for HPE ProLiant DL380 Gen9/10/11/12 Servers typically includes end-to-end support, preventive maintenance, and replacement coverage to ensure optimal server uptime and performance. Here’s a detailed breakdown:

The HPE ProLiant DL380 Gen10 is one of HPE’s most popular and versatile 2U rack servers, offering excellent performance, scalability, and reliability for a wide range of enterprise workloads. It is often used in virtualization, database management, high-performance computing (HPC), file services, and hybrid cloud deployments.

Below is a detailed technical overview of the server and a comprehensive AMC (Annual Maintenance Contract) breakdown.

Comprehensive AMC Coverage for HPE DL380 Gen10

✅ Core AMC Inclusions

1. Preventive Maintenance

  • Scheduled site visits (quarterly or bi-annually)
  • Internal/external cleaning (dust, airflow, cooling)
  • Hardware health report via iLO 5
  • Firmware & BIOS upgrade assistance
  • RAID integrity checks

2. Corrective Maintenance

  • Unlimited breakdown visits
  • Diagnosis using iLO logs, Insight Diagnostics, or OS-level logs
  • Free replacement of all major parts:
    • CPU, RAM, HDD/SSD
    • Power supply
    • RAID controller
    • Network interfaces
    • Fans & cables

3. 24×7 or 9×5 Support (Based on SLA Tier)

SLA TierResponse TimeResolution TimeSupport HoursSpares Included
Standard AMC4–6 HoursNBD9×5Yes
Premium AMC2–4 HoursSame Day24×7Yes
Basic AMCBest EffortNBD9×5Optional

4. Monitoring & Remote Assistance

  • Integration of HPE iLO Remote Management
  • Optional remote performance monitoring
  • Alert configuration for temperature, storage failure, power redundancy

5. Reports & Documentation

  • Health check report after each visit
  • Incident logs and resolution status
  • Server inventory, spare part usage summary
  • SLA compliance reporting
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