Infinian Technology offers Annual Maintenance Contract (AMC) Service and Support for HPE ProLiant DL380 Gen9/10/11/12 Servers. We are capable of meeting stringent SLAs as per customer business needs, cost effectively. For Quote Price/Cost Call: 9739091119
A Comprehensive AMC (Annual Maintenance Contract) for HPE ProLiant DL380 Gen9/10/11/12 Servers typically includes end-to-end support, preventive maintenance, and replacement coverage to ensure optimal server uptime and performance. Here’s a detailed breakdown:
The HPE ProLiant DL380 Gen10 is one of HPE’s most popular and versatile 2U rack servers, offering excellent performance, scalability, and reliability for a wide range of enterprise workloads. It is often used in virtualization, database management, high-performance computing (HPC), file services, and hybrid cloud deployments.
Below is a detailed technical overview of the server and a comprehensive AMC (Annual Maintenance Contract) breakdown.
Comprehensive AMC Coverage for HPE DL380 Gen10
✅ Core AMC Inclusions
1. Preventive Maintenance
- Scheduled site visits (quarterly or bi-annually)
- Internal/external cleaning (dust, airflow, cooling)
- Hardware health report via iLO 5
- Firmware & BIOS upgrade assistance
- RAID integrity checks
2. Corrective Maintenance
- Unlimited breakdown visits
- Diagnosis using iLO logs, Insight Diagnostics, or OS-level logs
- Free replacement of all major parts:
- CPU, RAM, HDD/SSD
- Power supply
- RAID controller
- Network interfaces
- Fans & cables
3. 24×7 or 9×5 Support (Based on SLA Tier)
| SLA Tier | Response Time | Resolution Time | Support Hours | Spares Included |
|---|---|---|---|---|
| Standard AMC | 4–6 Hours | NBD | 9×5 | Yes |
| Premium AMC | 2–4 Hours | Same Day | 24×7 | Yes |
| Basic AMC | Best Effort | NBD | 9×5 | Optional |
4. Monitoring & Remote Assistance
- Integration of HPE iLO Remote Management
- Optional remote performance monitoring
- Alert configuration for temperature, storage failure, power redundancy
5. Reports & Documentation
- Health check report after each visit
- Incident logs and resolution status
- Server inventory, spare part usage summary
- SLA compliance reporting
