Infinian Technology offers Annual Maintenance Contract (AMC) Service and Support for HPE ProLiant DL388 Gen9/10/11/12 Servers. We are capable of meeting stringent SLAs as per customer business needs, cost effectively. For Quote Price/Cost Call: 9739091119
A Comprehensive AMC (Annual Maintenance Contract) for HPE ProLiant DL388 Gen9/10/11/12 Servers typically includes end-to-end support, preventive maintenance, and replacement coverage to ensure optimal server uptime and performance. Here’s a detailed breakdown:
The HPE ProLiant DL388 is a widely used dual-socket (2U) rack server ideal for performance-intensive enterprise workloads. It’s known for flexibility, scalability, and reliability—commonly used in virtualization, database hosting, ERP systems, and general-purpose workloads.
Below is a comprehensive overview of the HPE ProLiant DL388 Gen9/10/11/12, along with relevant details for AMC (Annual Maintenance Contract) coverage.
Comprehensive AMC for HPE DL388 Gen10
✅ What’s Included:
1. Preventive Maintenance
- Quarterly or bi-annual site visits
- Dust removal, fan & filter inspection
- Firmware, BIOS, iLO updates
- Performance health checks (logs, temps, drive health)
2. Breakdown Support
- Unlimited fault calls
- Free replacement of failed hardware (RAM, HDD, PSU, RAID, FAN, etc.)
- HPE Insight Diagnostics used for troubleshooting
3. Support Options
| Tier | Hours | Response | Resolution |
|---|---|---|---|
| Basic | 9×5 | 4–8 hrs | NBD |
| Premium | 24×7 | 2–4 hrs | Same Day |
4. Remote & Onsite Support
- Remote monitoring (via iLO or OneView if enabled)
- Onsite technician visits as per SLA
- Escalation to HPE if under valid warranty/Care Pack
5. Spares Management
- Vendor-stocked HPE-certified parts
- Drive, RAM, CPU, RAID, NIC, fan availability
- Delivery to site and replacement included
6. Reporting
- Incident & resolution logs
- Preventive checklists
- SLA compliance and uptime reporting
