Infinian Technology offers Annual Maintenance Contract (AMC) Service and Support for HPE ProLiant DL388 Gen9/10/11/12 Servers. We are capable of meeting stringent SLAs as per customer business needs, cost effectively. For Quote Price/Cost Call: 9739091119

Comprehensive AMC (Annual Maintenance Contract) for HPE ProLiant DL388 Gen9/10/11/12 Servers typically includes end-to-end support, preventive maintenance, and replacement coverage to ensure optimal server uptime and performance. Here’s a detailed breakdown:

The HPE ProLiant DL388 is a widely used dual-socket (2U) rack server ideal for performance-intensive enterprise workloads. It’s known for flexibility, scalability, and reliability—commonly used in virtualization, database hosting, ERP systems, and general-purpose workloads.

Below is a comprehensive overview of the HPE ProLiant DL388 Gen9/10/11/12, along with relevant details for AMC (Annual Maintenance Contract) coverage.

Comprehensive AMC for HPE DL388 Gen10

✅ What’s Included:

1. Preventive Maintenance

  • Quarterly or bi-annual site visits
  • Dust removal, fan & filter inspection
  • Firmware, BIOS, iLO updates
  • Performance health checks (logs, temps, drive health)

2. Breakdown Support

  • Unlimited fault calls
  • Free replacement of failed hardware (RAM, HDD, PSU, RAID, FAN, etc.)
  • HPE Insight Diagnostics used for troubleshooting

3. Support Options

TierHoursResponseResolution
Basic9×54–8 hrsNBD
Premium24×72–4 hrsSame Day

4. Remote & Onsite Support

  • Remote monitoring (via iLO or OneView if enabled)
  • Onsite technician visits as per SLA
  • Escalation to HPE if under valid warranty/Care Pack

5. Spares Management

  • Vendor-stocked HPE-certified parts
  • Drive, RAM, CPU, RAID, NIC, fan availability
  • Delivery to site and replacement included

6. Reporting

  • Incident & resolution logs
  • Preventive checklists
  • SLA compliance and uptime reporting

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