Infinian Technology offers Annual Maintenance Contract (AMC) Service and Support for HPE Rack Servers. We are capable of meeting stringent SLAs as per customer business needs, cost effectively. For Quote Price/Cost Call: 9739091119
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A Comprehensive AMC (Annual Maintenance Contract) for HPE Rack Servers typically includes end-to-end support, preventive maintenance, and replacement coverage to ensure optimal server uptime and performance. Here’s a detailed breakdown:
Scope of a Comprehensive AMC for HPE Rack Servers
1. Preventive Maintenance
- Scheduled health checks (typically quarterly or bi-annually)
- Cleaning of hardware components
- Firmware & BIOS updates
- Performance optimization
2. Corrective Maintenance
- Onsite troubleshooting & repair for hardware failures
- Replacement of defective parts (OEM or certified)
- Support for OS reinstallation or configuration (if included)
3. 24×7 Support (Optional Tier)
- Remote support hotline (phone/email/ticketing)
- Critical incident response with defined SLA (e.g., 4-hour, NBD)
- Escalation matrix and support coordinator
4. Spare Parts Management
- Inclusion of HPE-certified spare parts
- Stocked inventory for faster resolution
- Logistics for part replacement onsite
5. Reporting & Documentation
- Maintenance activity reports
- Uptime & performance reports
- Asset inventory & service history tracking
6. Optional Add-ons
- Software support (VMware, Windows Server, etc.)
- Remote Monitoring tools (HPE iLO, Insight Remote Support)
- Disaster Recovery readiness checks
- Server room audits (cooling, cabling, power health)
💼 Example Price List
| Model | AMC Cost (₹/year) |
|---|---|
| DL380 Gen7 (G7) | ₹10,000–13,000 |
| DL380 Gen9 (G9) | ₹30,000–34,000 |
| DL180 Gen9 | ₹30,000 |
| DL160/DL360 Gen6–Gen7 | ₹10,000 |
| DL360 Gen8 / DL380p Gen8 | ₹20,000/year |
🧩 Common Services Included
- 24×7 remote support and troubleshooting
- Hardware diagnostics, firmware/BIOS updates
- On-site break-fix coverage with OEM spare parts
- Configuration upgrades and performance tuning
- SLA-based response across major metros (Delhi, Mumbai, Bengaluru, etc.)
💡 Pricing Insights
- Gen7 servers (e.g., DL380 G7): low-tier at ~₹10–13 k/year
- Gen9 servers (G9): mid-higher tier at ~₹30–34 k/year
- Gen8 models (e.g., DL360 Gen8, DL380p Gen8): tend to fit the ₹20 k/year range
- AMC price increases with server age, complexity, and SLA scope
✅ Buying Tips
- Match by model generation: Pricing jumps ~3× from Gen7 to Gen9.
- Clarify service scope: Ensure SLA includes OEM parts and on-site support.
- Negotiate for multiple units: Providers often offer bulk pricing or multi‑year discounts.
- Request detailed quotes from Infinian Technology Pvt Ltd specifying models and desired SLAs.
