Infinian Technology offers Annual Maintenance Contract (AMC) Service and Support for HPE Rack Servers. We are capable of meeting stringent SLAs as per customer business needs, cost effectively. For Quote Price/Cost Call: 9739091119
We Make IT Procurement Easier
We’re Infinian Technology an ICT Company that delivers hardware and solutions for your business, from the begging stages expansion.
A Comprehensive AMC (Annual Maintenance Contract) for HPE Rack Servers typically includes end-to-end support, preventive maintenance, and replacement coverage to ensure optimal server uptime and performance. Here’s a detailed breakdown:
Scope of a Comprehensive AMC for HPE Rack Servers
1. Preventive Maintenance
- Scheduled health checks (typically quarterly or bi-annually)
- Cleaning of hardware components
- Firmware & BIOS updates
- Performance optimization
2. Corrective Maintenance
- Onsite troubleshooting & repair for hardware failures
- Replacement of defective parts (OEM or certified)
- Support for OS reinstallation or configuration (if included)
3. 24×7 Support (Optional Tier)
- Remote support hotline (phone/email/ticketing)
- Critical incident response with defined SLA (e.g., 4-hour, NBD)
- Escalation matrix and support coordinator
4. Spare Parts Management
- Inclusion of HPE-certified spare parts
- Stocked inventory for faster resolution
- Logistics for part replacement onsite
5. Reporting & Documentation
- Maintenance activity reports
- Uptime & performance reports
- Asset inventory & service history tracking
6. Optional Add-ons
- Software support (VMware, Windows Server, etc.)
- Remote Monitoring tools (HPE iLO, Insight Remote Support)
- Disaster Recovery readiness checks
- Server room audits (cooling, cabling, power health)
💼 Example Price List
| Model | AMC Cost (₹/year) |
|---|---|
| DL380 Gen7 (G7) | ₹10,000–13,000 |
| DL380 Gen9 (G9) | ₹30,000–34,000 |
| DL180 Gen9 | ₹30,000 |
| DL160/DL360 Gen6–Gen7 | ₹10,000 |
| DL360 Gen8 / DL380p Gen8 | ₹20,000/year |
🧩 Common Services Included
- 24×7 remote support and troubleshooting
- Hardware diagnostics, firmware/BIOS updates
- On-site break-fix coverage with OEM spare parts
- Configuration upgrades and performance tuning
- SLA-based response across major metros (Delhi, Mumbai, Bengaluru, etc.)
💡 Pricing Insights
- Gen7 servers (e.g., DL380 G7): low-tier at ~₹10–13 k/year
- Gen9 servers (G9): mid-higher tier at ~₹30–34 k/year
- Gen8 models (e.g., DL360 Gen8, DL380p Gen8): tend to fit the ₹20 k/year range
- AMC price increases with server age, complexity, and SLA scope
✅ Buying Tips
- Match by model generation: Pricing jumps ~3× from Gen7 to Gen9.
- Clarify service scope: Ensure SLA includes OEM parts and on-site support.
- Negotiate for multiple units: Providers often offer bulk pricing or multi‑year discounts.
- Request detailed quotes from Infinian Technology Pvt Ltd specifying models and desired SLAs.
HPE Rack Server AMC (Annual Maintenance Contract) provides proactive support, hardware servicing, and performance optimization for HPE’s rack-mounted servers like the ProLiant DL series. It’s designed to reduce downtime, extend hardware life, and ensure business continuity.
Which HPE Rack Server models are covered under AMC?
AMC is available for:
- HPE ProLiant DL360 Gen9/Gen10/Gen11/Gen12
- HPE ProLiant DL380 Gen9/Gen10/Gen11/Gen12
- HPE ProLiant DL560, DL580, DL385, DL325 series
AMC plans generally cover all popular HPE ProLiant DL Series rack servers, including:
Entry Level: DL20, DL60, DL80
Mid Range: DL160, DL180, DL360, DL380 (Gen9, Gen10, Gen11)
High-End Enterprise: DL560, DL580, DL585, DL980
Legacy Models: DL320, DL380p Gen8, Gen7 (out-of-warranty support via third-party AMC)
What’s the cost of AMC for HPE Rack Servers?
Pricing depends on model, location, and coverage. For example, AMC for a DL380 Gen10 in India may start around ₹25,000–₹50,000/year.
What are the approximate AMC costs for HPE Rack Servers in India?
| Model | Type | Approx. Cost (INR/year) |
|---|---|---|
| HPE DL20 / DL60 | Non-Comprehensive | ₹8,000 – ₹12,000 |
| HPE DL180 / DL360 | Comprehensive | ₹15,000 – ₹25,000 |
| HPE DL380 Gen9/10 | Comprehensive | ₹25,000 – ₹40,000 |
| HPE DL560 / DL580 | Comprehensive | ₹45,000 – ₹75,000 |
| Enterprise setups (multi-rack) | Full coverage | ₹1 lakh – ₹2.5 lakh+ |
Cost depends on server model, configuration, SLA, and parts coverage.
Who provides AMC for HPE Rack Servers in India?
Infinian Technology Pvt Ltd
Contact: 9739091119
Email: sales@infinian.net
How does AMC support differ from OEM warranty?
| Aspect | OEM Warranty | AMC Support |
|---|---|---|
| Duration | 1–3 years (standard) | Renewable yearly |
| Coverage | Only OEM-approved repairs | Full or selective coverage (customizable) |
| Cost | Higher renewal cost | Predictable fixed annual fee |
| Flexibility | OEM-defined | Custom SLA & coverage |
| Spares | Always OEM | OEM or certified equivalent |
| SLA | Strict but limited | Custom response/resolution times |
What’s the Server AMC duration and renewal process?
Standard AMC term: 1 year, renewable annually.
Multi-year contracts (2–3 years) often come with cost benefits.
Renewal process includes a server re-inspection and SLA performance review.