Infinian Technology offers Annual Maintenance Contract (AMC) Service and Support for HPE Rack Servers. We are capable of meeting stringent SLAs as per customer business needs, cost effectively. For Quote Price/Cost Call: 9739091119
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A Comprehensive AMC (Annual Maintenance Contract) for HPE Rack Servers typically includes end-to-end support, preventive maintenance, and replacement coverage to ensure optimal server uptime and performance. Here’s a detailed breakdown:
HPE ProLiant Rack Servers are a series of powerful, reliable, and scalable servers designed for businesses and data centers that require high-performance computing, virtualization, and high availability in a compact, rack-mounted form factor. These servers are ideal for enterprises, cloud providers, and organizations that need to support demanding workloads and applications.
The Hewlett Packard Enterprise (HPE) ProLiant family includes a variety of rack servers designed for a range of tasks such as web hosting, database management, virtualization, business applications, and enterprise workloads. HPE ProLiant Rack Servers are known for their flexibility, security features, and ease of management, making them a popular choice for IT infrastructures across industries.
Scope of a Comprehensive AMC for HPE Rack Servers
1. Preventive Maintenance
- Scheduled health checks (typically quarterly or bi-annually)
- Cleaning of hardware components
- Firmware & BIOS updates
- Performance optimization
2. Corrective Maintenance
- Onsite troubleshooting & repair for hardware failures
- Replacement of defective parts (OEM or certified)
- Support for OS reinstallation or configuration (if included)
3. 24×7 Support (Optional Tier)
- Remote support hotline (phone/email/ticketing)
- Critical incident response with defined SLA (e.g., 4-hour, NBD)
- Escalation matrix and support coordinator
4. Spare Parts Management
- Inclusion of HPE-certified spare parts
- Stocked inventory for faster resolution
- Logistics for part replacement onsite
5. Reporting & Documentation
- Maintenance activity reports
- Uptime & performance reports
- Asset inventory & service history tracking
6. Optional Add-ons
- Software support (VMware, Windows Server, etc.)
- Remote Monitoring tools (HPE iLO, Insight Remote Support)
- Disaster Recovery readiness checks
- Server room audits (cooling, cabling, power health)
