• Tata Smartflo: cloud communication / cloud telephony Service and Solution Provider in India – Bangalore and Chennai for Price/Cost Tariff Plans Call: 9739091119

    Smartflo is Tata Tele Business Services’ cloud-based Contact Center as a Service (CCaaS) platform designed to help businesses deliver seamless customer engagement across multiple communication channels.

    Smartflo is a cloud-based communication suite that helps businesses handle customer interactions across voice, SMS, WhatsApp, and digital channels without heavy hardware setup.

    It’s basically a virtual contact center and cloud telephony solution, accessible via internet or mobile, that replaces traditional PBX/EPABX systems.

    Benefits of Using Cloud Communication

    Customized Comprehensive Dashboard

    Smart Call Flow Strategy for Agents

    Intelligent All-time Customer Call Routing

    Privacy and Protection for Agents and Clients

    Intelligent Assistant and Sticky Agents for Customers

    CRM-Integrated Contact Management

    Cloud Communication Reimagined

    Your turn to flow forward with a multi-modal, multi-functional, flexible, scalable, and secure solution that ensures digital connectivity and productivity at all times. Brace for a business world without boundaries.

    Smartflo CCaaS: A Tata TeleServices platform offering omnichannel contact-center‑as‑a‑service (voice, email, WhatsApp, SMS, video), with intelligent call routing, real-time monitoring, analytics dashboards, CRM integration, and 24/7 support

    Smartflo UCaaS: A unified communications solution enabling voice, text, video conferencing integration—fully integrated with Microsoft Teams—aimed at hybrid-office environments

    Smartflo Call Management App: Android version: Helps track business incoming/outgoing call logs, click‑to‑call features, and active call monitoring

    iOS version: Similar functionality available for iPhone users as of May

    1. Smartflo (Tata Tele Business Services)

    • Cloud Telephony + Contact Center Suite
      • Includes IVR, intelligent call routing, real-time analytics, live agent monitoring, sentiment analysis, voice‑to‑text, API/CRM integration, click‑to‑call, missed‑call campaigns, voice broadcasting, and call recording.
    • Deployment & Support
      • Zero installation charges, 99.5–99.99% uptime SLA, fully managed by TTBS, scalable on-demand.
    • Microsoft Teams Integration
      • Operator Connect integration enables PSTN calling within Teams, with roaming inside India, direct peering to Microsoft Cloud for better quality.

    🔹 2. Tata Communications Cloud Calling & SIP Trunking

    • Jamvee App
      • A cloud voice + messaging app for enterprises, enabling CUG, voice recording, roaming, and secure/fraud-compliant communication.
    • GlobalRapide Cloud Number & Global SIP Trunks
      • Cloud-based global/local phone numbers, SIP trunk service for inbound/outbound calling, worldwide voice infrastructure, fraud detection, CRM/UC integration.
    • Cisco Webex & Cisco-Hosted Calling
      • Fully managed calling service powered by Cisco, integrated with Webex or on-prem endpoints; global PSTN in 240+ countries, 25+ country calling plans, user self-service portal.

    🚀 Key Features

    • Omnichannel Communication: Integrates voice, WhatsApp, email, SMS, and video for unified customer interaction.
    • Intelligent Call Routing: Automatically connects customers to the right agent or department in real time.
    • Advanced Reporting & Analytics: Offers actionable insights into contact center performance.
    • Interactive Voice Response (IVR): Automates call handling for faster resolutions.
    • AI-Powered Assistance: Uses machine learning for intelligent predictions and insights.
    • Real-Time Monitoring: Tracks agent performance and call quality.
    • Cloud-Based Scalability: Easily adapts to growing business needs.
    • CRM Integration: Seamlessly connects with leading CRM platforms.
    • Self-Service Options: Enables customers to resolve queries independently.
    • 24/7 Support: Ensures uninterrupted operations.

    🔹 What is Smartflo?

    Smartflo is a cloud-based communication suite that helps businesses handle customer interactions across voice, SMS, WhatsApp, and digital channels without heavy hardware setup.

    It’s basically a virtual contact center and cloud telephony solution, accessible via internet or mobile, that replaces traditional PBX/EPABX systems.

    🏢 Ideal For

    • Customer support teams
    • Sales and service centers
    • Remote and hybrid workforces
    • Businesses seeking digital transformation

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