• Tata Smartflo: Cloud-based Communication Solution Provider in India – Bangalore, Chennai for Price/Cost Tariff Plans Call: 9739091119

    Benefits of Using Cloud Communication

    Customized Comprehensive Dashboard

    Smart Call Flow Strategy for Agents

    Intelligent All-time Customer Call Routing

    Privacy and Protection for Agents and Clients

    Intelligent Assistant and Sticky Agents for Customers

    CRM-Integrated Contact Management

    Cloud Communication Reimagined

    Your turn to flow forward with a multi-modal, multi-functional, flexible, scalable, and secure solution that ensures digital connectivity and productivity at all times. Brace for a business world without boundaries.

    Smartflo CCaaS: A Tata TeleServices platform offering omnichannel contact-center‑as‑a‑service (voice, email, WhatsApp, SMS, video), with intelligent call routing, real-time monitoring, analytics dashboards, CRM integration, and 24/7 support

    Smartflo UCaaS: A unified communications solution enabling voice, text, video conferencing integration—fully integrated with Microsoft Teams—aimed at hybrid-office environments

    Smartflo Call Management App: Android version: Helps track business incoming/outgoing call logs, click‑to‑call features, and active call monitoring

    iOS version: Similar functionality available for iPhone users as of May

    1. Smartflo (Tata Tele Business Services)

    • Cloud Telephony + Contact Center Suite
      • Includes IVR, intelligent call routing, real-time analytics, live agent monitoring, sentiment analysis, voice‑to‑text, API/CRM integration, click‑to‑call, missed‑call campaigns, voice broadcasting, and call recording.
    • Deployment & Support
      • Zero installation charges, 99.5–99.99% uptime SLA, fully managed by TTBS, scalable on-demand.
    • Microsoft Teams Integration
      • Operator Connect integration enables PSTN calling within Teams, with roaming inside India, direct peering to Microsoft Cloud for better quality.

    🔹 2. Tata Communications Cloud Calling & SIP Trunking

    • Jamvee App
      • A cloud voice + messaging app for enterprises, enabling CUG, voice recording, roaming, and secure/fraud-compliant communication.
    • GlobalRapide Cloud Number & Global SIP Trunks
      • Cloud-based global/local phone numbers, SIP trunk service for inbound/outbound calling, worldwide voice infrastructure, fraud detection, CRM/UC integration.
    • Cisco Webex & Cisco-Hosted Calling
      • Fully managed calling service powered by Cisco, integrated with Webex or on-prem endpoints; global PSTN in 240+ countries, 25+ country calling plans, user self-service portal.

    ✅ Key Benefits Across Offerings

    • Cost Savings: VoIP replaces traditional PSTN; usage-based pricing.
    • Scalability & Flexibility: Quickly scale, support remote/hybrid teams.
    • Integration Ready: APIs for CRM, MS Teams, Webex, third-party apps.
    • Global Reach: Presence in India and ~48+ countries with toll numbers.
    • Reliability & Compliance: High uptime SLAs, secure encryption, fraud detection, regulatory compliance (TRAI, GDPR, ISO/IEC)

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