Smartflo UCaaS: Unified Communication (UC) solutions integrate voice, video, messaging, and collaboration tools into a single platform, enabling seamless, real-time communication across devices and locations for Price/Cost Tariff Plans Call: 9739091119
Smartflo UCaaS, offered by Tata Tele Business Services (TTBS), is a Unified Communications as a Service solution. It enables enterprise-grade voice calls and integrates seamlessly with platforms like Microsoft Teams, allowing employees to connect from desktops, laptops, or mobile devices.
Top Features of Smartflo UCaaS Solution
Simplify management, focus on growth with Smartflo UCaaS
Integrate telephony with Microsoft Teams
Call any customer mobile/landline number
Single service provider with access to all benefits
Eliminate voice infra and save costs
Streamline Communication, Cut Costs with Smartflo UCaaS
Smartflo UCaaS solution works with Microsoft Teams allowing users to call any landline or mobile number from their desktop, laptop or mobile using the corporate network.
For small and medium-sized businesses (SMBs), UCaaS offers transformative benefits. It eliminates the need for expensive infrastructure, reducing costs and freeing up capital. SMBs can easily scale their communication capabilities as their business grows.
🔹Smartflo (Tata Tele Business Services)
- Cloud Telephony + Contact Center Suite
- Includes IVR, intelligent call routing, real-time analytics, live agent monitoring, sentiment analysis, voice‑to‑text, API/CRM integration, click‑to‑call, missed‑call campaigns, voice broadcasting, and call recording.
- Deployment & Support
- Zero installation charges, 99.5–99.99% uptime SLA, fully managed by TTBS, scalable on-demand.
- Microsoft Teams Integration
- Operator Connect integration enables PSTN calling within Teams, with roaming inside India, direct peering to Microsoft Cloud for better quality
✅ Key Benefits Across Offerings
- Cost Savings: VoIP replaces traditional PSTN; usage-based pricing.
- Scalability & Flexibility: Quickly scale, support remote/hybrid teams.
- Integration Ready: APIs for CRM, MS Teams, Webex, third-party apps.
- Global Reach: Presence in India and ~48+ countries with toll numbers.
- Reliability & Compliance: High uptime SLAs, secure encryption, fraud detection, regulatory compliance (TRAI, GDPR, ISO/IEC)
⚡ Business Benefits
- To begin with, Smartflo UCaaS reduces high maintenance burdens associated with traditional systems.
- Next, it improves customer service by unifying communication channels.
- Furthermore, it offers scalability and flexibility to adapt to evolving business needs.
- As a result, organizations can ensure business continuity even during disruptions.
Smartflo UCaaS (Unified Communications as a Service) is a cloud-based business communication solution designed to streamline calling, messaging, and collaboration. Moreover, it helps organizations improve customer engagement while reducing infrastructure costs.
First of all, Smartflo UCaaS enables businesses to manage voice calls through the cloud, eliminating the need for traditional PBX systems. In addition, it offers features such as IVR, call routing, call recording, and real-time analytics.
Furthermore, Smartflo integrates seamlessly with CRM platforms, ensuring that teams can track and manage customer interactions efficiently. As a result, businesses can enhance productivity and deliver faster responses.
On the other hand, companies that rely on outdated communication systems often face scalability issues. However, with Smartflo UCaaS, organizations can easily scale up or down based on their requirements.
In addition, the platform supports remote and hybrid work environments. Therefore, employees can stay connected from anywhere using mobile apps or web-based dashboards.
Not only does Smartflo improve internal communication, but it also strengthens customer support operations. For example, features like call queuing and intelligent routing ensure that customers are connected to the right department quickly.
Similarly, advanced reporting tools provide valuable insights into call performance. Consequently, management can make data-driven decisions to optimize operations.
To sum up, Smartflo UCaaS offers a flexible, scalable, and cost-effective communication solution. Ultimately, it empowers businesses to enhance collaboration, improve customer satisfaction, and achieve operational efficiency.
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